Professional Experience
DOCUMENTATION & RESEARCH ASSISTANT (ANALYST I)
Wyndham Vacation Ownership (WVO)
Organized and maintained all IT business records, performed intranet site
updates, and conducted IT research for leadership team.
- Created an IT Library and electronic catalog on IT intranet site with
more than 600 titles including books, magazines, training materials and
company informational pieces.
- Identified, organized and developed a classification and control system to
manage IT business records.
- Performed updates to IT intranet and the Program Management sites.
- Supported IT research needs using internet and business partner resources.
- Collaborated with the planning and coordination of department’s bi-monthly
accomplishments celebration and provided administrative support to the Program
Management Office (PMO).
ADMINISTRATIVE ASSISTANT FOR EXECUTIVE TEAM
Wyndham Vacation Ownership (WVO)
Started as Temporary status, and after three months, was promoted to Admin for
Executive Team. Supported Directors and Vice Presidents in the IT department
maintaining their calendars, planning staff meetings and conference calls,
answering or directing phone calls, creating and updating reports, spread-
sheets, and presentations, and purchasing office supplies.
- Created and audited expense reports assuring company policies were
followed, handled approval of invoices and maintained budget forecast
information to input in budget system.
- Established a standard procedure for ordering supplies and managed annual
budget of $24,000.
- Coordinated repairs of office equipment, managed reservation of audiovisual
equipment and performed updates to team intranet sites.
- TTrained new
administrative personnel on office procedures and company policies.
- Designed and coordinated PRIDE and ITAST electronic newsletters.
- Led fundraising efforts to benefit the American Cancer Society through
“Making Strides against Breast Cancer” as representative of PRIDE Committee.
TELECOM BILLING COORDINATOR (TEMPORARY)
Cendant Timeshare Resort Group (CTRG)/WVO
Coordinated the distribution of telecom bills, coded invoices and requested
approvals for payment.
- Obtained account information from vendors, copies of bills and
maintained updates of contact informa- tion.
- Supported research needs by identifying accounts with past due balances and
processing bills for payment, reducing significantly the amount of past due
accounts for the company’s resorts.
TECHNICIAN OF PRINTING OPERATIONS
Inter American University of Puerto Rico, San German Campus
Supported the Typography Department by performing desktop publishing tasks for
all university branches, performed secretarial duties and supported other
printing press departments.
- Created typography of forms, business cards, bulletins, brochures,
invitations, books.
- Met with clients to get approval of typography
materials.
- Scanned photos and/or graphics to be used by art designer.
-
Supported clerical needs in absence of Secreatry by answering calls,
preparing reports, creating deposit paperwork, creating weekly timesheets
for employees and students working in the office.
- Reorganized filing
system for administration and operations.
BUSINESS EDUCATION INSTRUCTOR
Inter American University of Puerto Rico, San German Campus
Instructor in the Business and Management Department and Office Management
System Program teaching the following courses: Integration of Information
Processing Systems, Document Management, Human Resources in the Office and Word
Processing III.
EDUCATION / CERTIFICATIONS
Certified Administrative Professional (CAP)
International Association of Administrative Professionals (IAAP)
Masters Degree in Business Education
GPA of 4.0
Inter American University of Puerto Rico, San German Campus
Bachelor Degree in Secretarial Sciences (Office Administration)
GPA of 3.04
University of Puerto Rico, Mayaguez Campus
Licensed Mortgage Broker
Notary Public
ACTIVITIES / MEMBERSHIPS
- Cub Scouts Assistant Den Leaders - Pack 76, 2008-2009
- Member of IAAP
since 2004 and Webmaster for the Orlando Chapter since January 2006
-
Chairman for Certification Committee - IAAP Orlando Chapter, 2006-2007
-
Vice President - IAAP Orlando Chapter, 2005-2006
- Member of National
Business Education Association (NBEA), 2004-2005
- Department
Representative for PRIDE Committee and Member of Volunteerism Committee,
2004-2005
- Newsletter Coordinator for PRIDE and ITAST (IT Administrative
Support Team), CTRG/WVO, 2004-2005
HONORS / AWARDS
- Who's Who Among Students in American Universities & Colleges
- Business
Education Program Award, Inter American University of Puerto Rico, San
German Campus
- Member of Graduate Honor Program at Inter American
University of Puerto Rico, San German Campus
- Dean's list student at Inter
American University of Puerto, San German Campus
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